K
Krsnaa Connect
Field Operations & Spoke Calling Center
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Krsnaa Diagnostics · Rajasthan Operations
K
Krsnaa Connect
Rajasthan Field Ops  
1
Export Sites
Download CSV template
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2
Mark Calling & Sample
Fill CSV → Import back
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3
Assign Coordinators
Auto round-robin dispatch
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Download Sites Data CSV
Exports all sites with columns: RJ Code, Site Name, District, Phlebo, Calling req, Sample Collected
Data Flow
Sites Data → Export CSV → Import Calling req/Sample → Spoke Calling Data → Assign Coordinators → Agent Refresh
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TOTAL SPOKES
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Assigned today
✅
CALLED
0
0% completion
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ISSUE FLAGGED
0
Needs attention
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NO RESPONSE
0
Not reachable
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CALLBACK
0
Follow up needed
No roster generated yet
Click Generate Today's Roster to shuffle spokes across coordinators
Shuffle Engine
Spokes per coordinator:
How Shuffle Engine works: Round Robin rotates spokes across coordinators in a fixed cycle (no coordinator gets the same spoke 2 days in a row) Random fully random daily Weighted coordinators with fewer high-issue spokes yesterday get more critical ones today
Click Generate & Apply to create today's distribution
Log a Call
Capture call outcome saved instantly to Google Sheet
RJ Code / Spoke
Coordinator
Call Status
Connected
Disposition Category
Disposition Sub Category
Issue Type
Sample Count
Escalation Needed?
Remarks
Call Log History
Date/TimeRJ CodeSite NameCoordinator StatusIssueSampleEscalateRemarks
Spoke Health Tracker
Health data builds as call logs are entered
User Access Management
Only Sumit Gangwar can add users.
Users
EmailNameRoleActive